1. Overview
Welcome to OVO Clothing. We are committed to providing you with excellent shipping services. This policy outlines the terms and conditions for the shipping and delivery of our products.
2. Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:
| Options | Est. Delivery |
| Fedx® | 15-20 Business days |
| DHL® Express | 12-15 Business days |
| USPS® | 10-12 Business days |
3. Order Processing Time
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.
4. Shipping Confirmation and Order Tracking
You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours.
5. Customs, Duties, and Taxes
OVO Clothing is not responsible for customs and taxes on your order. All fees imposed during or after shipping are the customer’s responsibility (tariffs, taxes, etc.).
6. Damages
OVO Clothing is not liable for damaged or lost products during shipping. If you received your damaged order, please get in touch with the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
7. International Shipping Policy
International shipping costs and delivery times vary by destination and will be calculated at checkout.
8. Delivery Address Accuracy
Please ensure all delivery information is correct. If an address is entered incorrectly, your shipment may be delayed. We are not responsible for any delays or additional shipping costs resulting from incorrect or incomplete addresses.
9. Delivery Issues
If you experience any issues with your delivery, please contact our customer service team at [email protected]. We will work with you and the carrier to resolve any issues quickly.
10. Contact Us
If you have any questions or concerns regarding our shipping policy, please get in touch with us at [email protected]